Osit Stays

Frequently Asked Questions

Find answers to our most frequently asked questions about booking, your stay, and our serviced accommodation in Northampton. If you can't find the information you're looking for, please contact us, we'll be happy to help.

Before You Book
1 What is serviced accommodation?

Serviced accommodation offers the comfort and privacy of a fully furnished home with the flexibility of short-term stays. At Osit Stays, our professionally managed serviced accommodation in Northampton is ideal for business travellers, contractors, families, relocation guests, insurance stays, healthcare professionals, and leisure visitors.

2 Where is your featured property located?

Our featured property is currently located in Northampton, offering convenient access to local amenities, transport links, business parks, shopping centres, restaurants, and popular attractions. As Osit Stays continues to grow, we'll be introducing more carefully selected properties across Northampton before expanding into other towns and cities in the future.

3 Who is your accommodation suitable for?

Our accommodation is suitable for:

  • Business travellers
  • Contractors
  • Corporate teams
  • Families
  • Healthcare professionals
  • Relocation guests
  • Insurance guests
  • Leisure travellers

Whether you're travelling for work or leisure, you'll enjoy a comfortable, fully furnished home away from home.

4 Is the apartment fully furnished?

Yes. Our apartment is fully furnished and equipped with everything you need for a comfortable stay, including comfortable bedrooms, a fully equipped kitchen, a spacious living area, Smart TV, high-speed Wi-Fi, fresh linen, towels, a washing machine, and free parking.

5 How much does a stay cost?

Our rates vary depending on the property, length of stay, season, and demand. You can view live pricing and availability by using our online booking calendar or contact us directly for a personalised quotation.

6 Do you offer discounts?

Yes. We offer discounts on selected stays, particularly for bookings of 6 nights or more. Contact us with your travel dates and requirements, and we'll be happy to provide our best available rate.

7 Can I book for several weeks or extend my stay?

Yes. We welcome both short and extended stays. Whether you're visiting Northampton for business, working on a local contract, relocating, or staying through an insurance claim, we'll do our best to accommodate extension requests, subject to availability.

8 What is your cancellation policy?

All bookings are non-refundable. Once a reservation has been confirmed, no refunds will be issued in the event of cancellation, regardless of the reason.

During Your Stay
9 What time is check-in and check-out?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available subject to availability. Please contact us before your arrival, or ideally before booking, and we'll do our best to accommodate your request.

10 Is parking Available?

Yes. Our featured accommodation includes free parking. Please refer to the property listing for full parking details and instructions before your arrival.

11 Is Wi-Fi included?

Yes. Complimentary high-speed Wi-Fi is available throughout the apartment, making it ideal for both business and leisure stays.

12 What amenities are included?

Please refer to the property listing for a full list of amenities. Our featured accommodation includes essentials such as fresh towels, hand wash, shower gel, shampoo, and other everyday comforts to help make your stay enjoyable.

13 Is cleaning included during my stay?

No. The property is professionally cleaned before every arrival and after every departure. For longer stays, additional housekeeping can be arranged on request for an additional charge.

14 Is the kitchen fully equipped?

Yes. The kitchen is fully equipped with cookware, utensils, crockery, cutlery, and essential appliances, allowing you to prepare meals just as you would at home.

15 Do you provide breakfast?

No. We do not provide breakfast. However, our fully equipped kitchen allows you to prepare meals at your convenience, and there are supermarkets, cafés, and restaurants located nearby.

16 Can additional guests stay?

Only the number of guests included in the booking may stay at the property. If you need to add additional guests before your arrival, please contact us and we'll confirm whether the property can accommodate your request.

17 Are pets allowed?

No, we currently do not allow pets in our properties.

18 Is smoking or vaping allowed?

Smoking and vaping are strictly prohibited inside the property. Guests may smoke or vape in the outdoor area, provided all doors and windows remain closed and cigarette ends are disposed of responsibly.

19 Is the property close to local amenities?

Our featured accommodation is conveniently located close to local amenities, transport links, shopping centres, restaurants, and popular attractions, making it an ideal base for both business and leisure stays.

Guest Types
20 Is your accommodation suitable for business travellers?

Absolutely. Our apartment is designed for business travellers looking for reliable Wi-Fi, a comfortable workspace, free parking, and convenient access to Northampton's business parks and transport links.

21 Do you accommodate contractors and corporate teams?

Yes. We regularly welcome contractors and corporate teams working in and around Northampton. Our accommodation offers more space, flexibility, and home comforts than a traditional hotel.

22 Is the apartment suitable for families?

Yes. Families are welcome. Our accommodation provides a safe, comfortable, and fully furnished space with everything needed for a relaxing stay.

23 Do you accept relocation and insurance bookings?

Yes. We welcome guests relocating to Northampton or requiring temporary accommodation through an insurance claim. Our flexible short and extended stays provide a comfortable home while longer-term arrangements are made.

24 Is your accommodation suitable for healthcare professionals?

Yes. We regularly welcome NHS staff, agency workers, locum professionals, and other healthcare workers looking for comfortable accommodation close to local healthcare facilities.

Policies & Support
25 Do you charge a security deposit?

Yes. A refundable security deposit is required to cover any accidental damage or breaches of our house rules during your stay.

26 When will my security deposit be returned?

Your security deposit will be refunded in full provided there is no damage or breach of the booking terms. Your security deposit will be automatically released 2 days after you have checked out, subject to a satisfactory inspection of the property. Once the deposit has been released, the time it takes to appear in your bank account is determined by your bank. In some cases, it may be returned instantly, while in others it may take longer. Unfortunately, we have no control over your bank's processing times. If any damage is identified during the inspection, we will contact you with full details before any deductions are made from the security deposit.

27 Do you have CCTV?

Yes. External CCTV is installed at the front and rear of the property to help maintain the safety and security of our guests and the property. There are no cameras inside the accommodation.

28 Do you offer surprise room set-ups for special occasions?

Yes. Whether you're celebrating a birthday, anniversary, proposal, or another special occasion, our dedicated team can arrange decorations such as balloons, flowers, and other personalised touches. Contact us with your requirements for a personalised quotation.

29 What's the best way to contact Osit stays?

We're happy to assist by phone, WhatsApp, text message, or email. We aim to respond within a few minutes during normal operating hours. Messages received between 10:00 PM and 7:00 AM may take a little longer to receive a response.

30 Why should I book with Osit Stays?

Booking directly through Osit Stays gives you access to our best available rates, direct communication with our team, secure online payments, and a more personalised guest experience from booking through to check-out.

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