Privacy Policy
Last Updated: 03/07/2026
Osit Stays ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Osit Stays is a trading name of Osit Realty Limited, registered in England and Wales.
Company Name: Osit Realty Limited
Company Number: 13800526
Registered Office: 10 Lauderdale Avenue, NN4 8RL
Email: [email protected]
Website: https://ositstays.com
By using our website or booking accommodation with us, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Postal address (where required)
- Booking details
- Number of guests
- Special requests
- Communication history
Payment Information
Payments made through our website are securely processed by trusted third-party payment providers, including Stripe and PayPal.
We do not store your full payment card details.
2. How We Collect Information
Information may be collected when you:
- Make a booking
- Contact us by email
- Complete an enquiry form
- Subscribe to updates (if applicable)
- Communicate with us before, during or after your stay
- Visit our website
Certain technical information may also be collected automatically through cookies.
3. How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate with you before, during and after your stay
- Verify bookings
- Respond to enquiries
- Send check-in instructions
- Process payments
- Process refunds and security deposits where applicable
- Improve our services
- Comply with legal obligations
- Prevent fraud and protect our business
We will never sell your personal information.
4. Payment Processing
Payments made through our website are securely processed by Stripe and PayPal, our trusted third-party payment providers.
Stripe and PayPal process payment information in accordance with their own privacy policies and security standards.
Osit Stays does not receive or store your full debit or credit card details
5. Booking Platform
Our direct booking website is powered by Lodgify.
Lodgify assists us with:
- Managing reservations
- Guest communications
- Booking administration
- Calendar management
Information submitted through our website may therefore be processed using Lodgify's secure systems.
6. Who We Share Information With
We only share personal information where necessary.
This may include:
- Stripe (payment processing)
- Paypal (payment processing)
- Lodgify (booking management)
- Government or law enforcement authorities where legally required
- Professional advisers where necessary
We do not sell personal data to third parties.
7. Security
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
Although we take reasonable precautions, no online transmission can ever be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Manage bookings
- Meet legal obligations
- Resolve disputes
- Comply with accounting and tax requirements
When no longer required, information is securely deleted or anonymised.
9. Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion where appropriate
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing relies upon consent
To exercise any of these rights, please contact us at:
10. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Further information can be found in our Cookie Policy.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
We encourage you to review their privacy policies before providing personal information.
12. Children's Privacy
Our services are not directed towards children under the age of 18.
We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised "Last Updated" date.
14. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Osit Stays
Trading name of Osit Realty Limited
Email: [email protected]
Website: https://ositstays.com